You may request a return within 30 calendar days after your order is delivered. Contact AirMaster within this period so our support team can review the order and provide the next steps.

A request made within 30 days does not automatically guarantee approval. The product must also satisfy the condition, documentation and product-type requirements described below.

Unless the return involves a verified AirMaster shipping error or product defect, an eligible item must meet all of the following conditions:

• The product is new, unused and uninstalled.
• There are no tool marks, mounting marks, scratches, fluid residue, altered wiring or other evidence of installation.
• Controllers, sensors, harnesses, fittings, hardware, manuals and accessories are included.
• The product is returned in its original packaging with labels, protective materials and inserts intact whenever possible.
• The customer provides a valid AirMaster order number or other acceptable proof of purchase.
• No serial number, product label or identification mark has been removed, changed or obscured.

Products showing installation, modification, misuse, incomplete packaging or missing components may be refused or may receive a reduced refund based on the condition found during inspection.

The following products and charges are generally final sale unless AirMaster confirms that the item is defective, damaged before delivery or supplied incorrectly:

• Custom-manufactured or specially modified products
• Special-order and made-to-order suspension components
• Vehicle-specific products produced to customer specifications
• Products that have been installed, assembled or modified
• Cut air line, used fittings or opened consumable materials
• Electrical products with altered wiring or connectors
• Products missing serial numbers or identification labels
• Gift cards, digital products and completed service charges
• Import duties, taxes, customs charges and brokerage fees

Do not arrange unapproved freight

AirMaster cannot reimburse shipping, freight, duty or brokerage charges arranged independently by the customer unless those costs were approved by us in writing before shipment.

Use trackable and protective shipping

When the customer is responsible for return transportation, we strongly recommend using a trackable service, purchasing adequate shipping insurance and packaging the product to prevent movement or impact damage. The customer remains responsible for the package until it is delivered to the authorized return location.

Unless the return results from an AirMaster error or an approved defect claim, the following restocking fees may apply:

• Regular stocked products: 10% of the eligible product value.
• Non-stocked, supplier-sourced or direct-ship products: up to 20% of the eligible product value.

Where applicable, the final refund may also be reduced by original outbound shipping, return shipping, carrier interception fees, missing-product charges, repairable damage, customs charges or other direct costs created by the return.

Promotional discounts, package discounts and bundle pricing may be recalculated when only part of an order is returned. This may change the refundable value of the individual item.

Inspect your shipment as soon as it arrives. When a carton, product or component appears damaged, incorrect or incomplete, contact AirMaster promptly and include:

• Your order number
• A photograph of the full unopened package
• Close-up photographs of visible shipping damage
• Photographs of the shipping label and product label
• Photographs or video showing the affected product
• A list of any missing or incorrect components

Keep all cartons, foam inserts, labels and packing materials until the claim is resolved. Carriers such as DHL, FedEx or UPS may require the original packaging when reviewing a transit damage claim.

AirMaster may provide troubleshooting, replacement components, a carrier claim, repair options or return authorization, depending on the evidence and the condition of the shipment.

Before shipment

We will try to accommodate an order change or cancellation before processing begins. Orders that have entered production, special sourcing, packing or carrier collection may already have non-recoverable costs.

After shipment

Once an order has left our facility or supplier, cancellation depends on whether the carrier can successfully intercept the shipment. Interception is not guaranteed, particularly after an international shipment has departed the origin country.

Carrier interception charges, return freight, customs expenses and related logistics costs may be deducted from the refund.

Refused packages

Refusing delivery does not automatically cancel an order or create a full refund. Original shipping charges are non-refundable, and the customer may be responsible for return transportation, duties, taxes, brokerage costs, storage fees and carrier penalties.

We will email you after the authorized return reaches the designated facility and has been inspected. The inspection verifies product condition, included components, order details and applicable deductions.

Once approved, the refund is submitted to the original payment method. AirMaster does not control the time required by a bank, credit card company or payment provider to display the credit after it has been issued.

If more than 10 business days have passed since AirMaster confirmed that the refund was issued, contact your bank or payment provider first, then contact our support team if further documentation is needed.